The Best Guarantee In The Rare Plant Industry
Southern Oak Exotics (SOAK) guarantees the safe arrival of every plant we ship. Even if it is lost in transit.
Every plant we ship will be free of significant damage, even if that damage is caused by shipping delay or being entirely lost in transit.
If your plant arrives damaged, you must contact us, including a photograph of the damage within 3 hours of the first delivery attempt.
Some minor disturbance to the plant should be considered acceptable up to and including:
- some soil/media out of the pot
- minor leaf damage, especially in many leaved plants
- some wilting or droopiness that passes within 14 days
- some light fading of colors
Significant damage or loss will result in a 100% refund of the purchase price of the plant, as well as the cost of shipping. Cost of shipping to be prorated for orders containing multiple plants in the event that not all plants in the shipment are lost/destroyed.
We reserve the right to require fully refunded plants to be returned to us. In this event, we shall pay the return shipping costs. Returned plants must be in reasonable condition.
We reserve the right to delay shipments in the event of inclement weather.
The following things are not covered by our safe arrival guarantee:
- Blooms, buds, flowers, inflorescence unless specifically stated
- Old, damaged or "spent" roots as long as new, fresh, or healthy roots are also present
SOAK guarantees that every plant we sell will stay alive for 14 days after you receive it.
We stand behind the health and viability of every plant we sell. When kept under the proper conditions, our plants will remain alive for at least 14 days after receipt.
Certain expert level plants may be excluded from this guarantee. These plants will be clearly stated in their descriptions.
Repotting or depotting potted plants will void this guarantee.
Neglect or attempting to keep the plant in inappropriate conditions will void this guarantee.